- In-store collection is available 7-days a week for all purchases.
- This service is FREE and shipping charges are not applicable.
- Email confirmation with the collection date will be sent to customers within 5 Business Days.
Domestic (within Malaysia)
- We ship to the whole of Malaysia (Peninsular and East Malaysia).
- Our preferred delivery partners for domestic shipping are DHL and PosLaju.
- FREE shipping for orders RM300 and ABOVE (after promotion and discounts have been applied).
- Flat rate of RM15 for orders BELOW RM300.
- Customers should expect to receive the parcel within 3-5 days after it has been dispatched.
- We ship Worldwide.
- Our preferred delivery partners for international shipping are SF Express and Aramax.
- Customers should expect to receive the parcel within 7-14 days after it has been dispatched.
- Orders are delivered in a Box with satchel packaging.
- Orders are dispatched within 5 Business Days, depending on product type and stock availability. Customer will be notified if there is an unforeseen delay.
- After the orders have been dispatched, we will keep customers updated with the tracking number which can be used on our Partner Logistic's website to track the order.
- If no one is available to sign for the goods at the delivery address, it is customer's responsibility to organise a re-delivery. Refer to the "Missed Delivery" card for more information on re-delivery and/or collection.
- Parcel returned to us when customers failed to receive the parcel due to multiple failed delivery attempts or unclaimed (between 5 to 21 days depending on delivery destination and Partner logistic used) we will provide a store credit for the total amount spent minus the shipping charges. Alternatively, we can make a second re-delivery after customer has notified us via email and paid the delivery charges.
- We do not deliver to P.O. Box or freight forwarding address.
EXCHANGES & RETURNS
- Return or Exchange within 7 days.
- See conditions and procedure in our Return Policy.
- DHL - https://ecommerceportal.dhl.com/track/
- PosLaju - https://track.pos.com.my/postal-services/quick-access/?track-trace
- Aramax - https://www.aramex.com/my/en
- Janio - https://tracker.janio.asia/
- SF Express - https://www.sf-express.com/my/en/