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EXCHANGE POLICY

  • To exchange one or more items, customer has to:
    1. Return the item(s)
    2. Make a fresh new order for the desired item(s)

    RETURN POLICY

    • Return based on “Change of Mind” which includes wrong size, is accepted.
      1. Customer has to return the item(s) to us (Customer will bear the shipping cost).
      2. We will wait for your item(s) to reach us and check if it qualifies for a return. 
      3. If it is approved, store credit will be processed after we have received the item(s). 
      4. An email of return approval will be sent to you on your registered email address.
      5. Customer will receive a store credit for the amount spent, excluding shipping cost, within 3 Business Days.
    • For defective or incorrect item:
      1. Customer has to return the item to us. (Customer to pay for the shipping cost first)
      2. We will wait for your item(s) to reach us and check if it qualifies for a return. 
      3. If it is approved, refund will be processed after we have received the item(s). 
      4. An email of return approval will be sent to you on your registered email address.
      5. Customer will receive a refund, including shipping fees, within 3 Business Days.
    • To qualify for a return, the item(s) must be UNUSED (unworn, unwashed and unaltered) in its ORIGINAL condition and packaging. 
    • Customer must return the item within 7 Calendar Days after receiving all the items in the order.
    • Item(s) with any alteration requests cannot be returned.
    • We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
    • Should you have any problems or inquiries regarding our Exchange/Return Policy, please feel free to drop us a message at [email protected] 

    RETURN ADDRESS

    • You can only send your return item(s) to:
    Mensuit Jungle Enterprise
    No 56, Jalan SS2/75,
    47300, Petaling Jaya,
    Selangor, Malaysia
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