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IN-STORE COLLECTION

  • In-store collection is available 7-days a week for all purchases.
  • This service is FREE and shipping charges are not applicable.
  • Email confirmation with the collection date will be sent to customers within 5 Business Days.


SHIPPING

Domestic (within Malaysia)

    • We ship to the whole of Malaysia (Peninsular and East Malaysia).
    • Our preferred delivery partners for domestic shipping are DHL and PosLaju. 
    • FREE shipping for orders RM300 and ABOVE  (after promotion and discounts have been applied).
    • Flat rate of RM15 for orders BELOW RM300.
    • Customers should expect to receive the parcel within 3-5 days after it has been dispatched.

International

    • We ship Worldwide.
    • Our preferred delivery partners for international shipping are SF Express and Aramax. 
    • Customers should expect to receive the parcel within 7-14 days after it has been dispatched.
  • Orders are delivered in a Box with satchel packaging.
  • Orders are dispatched within 5 Business Days, depending on product type and stock availability. Customer will be notified if there is an unforeseen delay.
  • After the orders have been dispatched, we will keep customers updated with the tracking number which can be used on our Partner Logistic's website to track the order.
  • If no one is available to sign for the goods at the delivery address, it is customer's responsibility to organise a re-delivery. Refer to the "Missed Delivery" card for more information on re-delivery and/or collection. 
  • Parcel returned to us when customers failed to receive the parcel due to multiple failed delivery attempts or unclaimed (between 5 to 21 days depending on delivery destination and Partner logistic used) we will provide a store credit for the total amount spent minus the shipping charges. Alternatively, we can make a second re-delivery after customer has notified us via email and paid the delivery charges.
  • We do not deliver to P.O. Box or freight forwarding address.

 

EXCHANGES & RETURNS

  • Return or Exchange within 7 days.
  • See conditions and procedure in our Return Policy.

 

TRACKING

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